Help Desk Specialist 1

Location: Ft. Meade, MD
Date Posted: 09-29-2017
Help Desk Specialist

Position:
  • Provides 24x7 Help Desk support as defined by first response/Tier 1 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • May be required to respond to after-hours requests as required in a 24 x 7 environment.
  • Shift work is required.
Minimum Qualifications:
  • Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required. 2 years of Help Desk experience with an Associates or 3 years’ experience may be substituted for a Bachelor’s degree.
  • 1 year of demonstrated Help Desk experience.
  • An active TS/SCI with Polygraph Security Clearance
 
Since 2007, Vetegrity has made work-life balance a high priority for employees by creating a family-oriented environment. Vetegrity stands for “Vetegrity with Integrity”, Integrity is held as a core value of the company. Vetegrity is a Service Disabled Veteran Owned Small Business (SDVOSB). If you are qualified and interested in this positon please apply directly to this ad or send your resume to careers@vetegrity.com.
 
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