Help Desk Specialist 1

Location: Ft. Meade, MD
Date Posted: 09-29-2017
Help Desk Specialist

  • Provides 24x7 Help Desk support as defined by first response/Tier 1 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • May be required to respond to after-hours requests as required in a 24 x 7 environment.
  • Shift work is required.
Minimum Qualifications:
  • Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required. 2 years of Help Desk experience with an Associates or 3 years’ experience may be substituted for a Bachelor’s degree.
  • 1 year of demonstrated Help Desk experience.
  • An active TS/SCI with Polygraph Security Clearance
Since 2007, Vetegrity has made work-life balance a high priority for employees by creating a family-oriented environment. Vetegrity stands for “Vetegrity with Integrity”, Integrity is held as a core value of the company. Vetegrity is a Service Disabled Veteran Owned Small Business (SDVOSB). If you are qualified and interested in this positon please apply directly to this ad or send your resume to
this job portal is powered by CATS