System Engineer (ServiceNow Developer)

Location: Ft. Meade, MD
Date Posted: 12-18-2017
System Engineer- ServiceNow Developer
 
An active TS/SCI FSP clearance is required to be considered for this position

Position:
 
  • Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications
  • Analyzes system requirements and leads design and development activities
  • Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies
  • Provides technical leadership for the integration of requirements, design, and technology
  • Incorporated new plans, designs and systems into ongoing operations
  • Develops technical documentation
  • Develops system Architecture and system design documentation
  • Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
  • Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
  • Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility
  • Communicates with other program personnel, government overseers, and senior executives 
  • Configures/customize the ServiceNow system to fulfill customer requirements, this includes:
    • Building service requests from customer requirements, requested items and other associated tasks
    • Analyzing and fully understanding disparate user requirements and current procedures in order to improve system capabilities
    • Creating requirements definitions and technical specifications documentation
    • Using workflows to manage data flow from the customer to the support teams providing the service
    • Using scripting tools and ServiceNow functionality to automate rote tasks being done in ServiceNow
    • Performing integrations and process automation, load, manipulate and maintain data between Service-now and other systems
    • Generating views and reports as needed
    • Automating process workflows and addressing scheduling limitations throughout the development and delivery of the in-house ServiceNow roadmap
    • Performing system and integration testing with sample and live data
    • Monitoring health, usage and overall compliance of the application
    • Regularly assessing existing ServiceNow usage and recommend forward evolution of capabilities to maximize their use within the development environment
    • Regularly updating ServiceNow within the vendor’s release schedule, i.e. patches and hotfixes
  • May be required to respond to after-hours requests as required in a 24 x 7 environment
 
Minimum Qualifications:
 
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university
  • 7 years of experience in programs and contracts of similar scope, type and complexity within the Federal Government
    • 5 years of additional SE experience may be substituted for a bachelor’s degree
  • Extensive knowledge of ServiceNow’s implementation of JavaScript
  • Experience with ITIL/ITSM processes
  • Experience with CSS and other web technologies
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