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Help Desk Specialist 2

Annapolis Junction, MD · Information Technology
Help Desk Specialist 2
 
An active TS/SCI with a polygraph clearance is required to be considered for this position
 

Position:
 
  • Provides 24x7 Help Desk support as defined by first response/Tier 1 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Responds to after-hours requests as required in a 24 x 7 environment.
 
Minimum Qualifications:
 
  • 3 years of Help Desk experience
  • DoD 8570 compliance with IAT level 1 is required
  • Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University
    • 5 years of Help Desk experience with an Associate’s degree
    • 7 years of Help Desk experience may be substituted for a Bachelor’s degree
 
Company Overview: 
 
Vetegrity is an employee-focused small business, founded in 2008. We are dedicated to supporting the missions of the Intelligence Community and the Department of Defense. Vetegrity is a Service Disabled, Veteran-Owned Small Business.
 
We offer competitive compensation and benefits to include:
  
  • Medical/Dental/Vision
  • Generous Paid Time Off (PTO) + Federal Holidays
  • 401k with Employer Match
  • Profit Sharing
  • Tuition Reimbursement
  • Flex Spending Account
  • Life Insurance, Long & Short-Term Disability
  • Supplemental Insurance
  • Employee Referral Program
  • Performance Incentives
  • On-The-Spot Rewards
 
Other company sponsored perks include after-hours events, logo apparel, holiday parties, and more!
 
If you’re interested in learning more about this opportunity and/or Vetegrity, send your resume to careers@vetegrity.com today!
 
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